Downer Original Helping Hand Framing Solutions are one of the first rainscreen framing systems on the UK market. BBA approved,

Contact

5 Wainwright Close, Churchfields Industrial Estate, Saint Leonards-on-Sea, East Sussex TN38 9PP

Email Us @downerframing.com
Tel: +44(0)1424 852 641

Privacy and Cookies Policy

Privacy

What personal data we collect and why we collect it
At Downer, we collect and manage user data according to the following Privacy Policy.

Data Collected

We collect information you provide directly to us. For example, we collect information when you create an account, subscribe, participate in any interactive features of our services, fill out a form, request customer support or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, and other contact or identifying information you choose to provide.

We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.

We also use various technologies to collect information, and this may include sending cookies to your computer. Cookies are small data files stored on your hard drive or in your device memory that helps us to improve our services and your experience, see which areas and features of our services are popular and count visits. We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used in our services or emails and to track count visits or understand usage and campaign effectiveness. Our Privacy Policy was created with the help of the Privacy Policy Template and the Generate Privacy Policy Generator.

Use of the Data

We only use your personal information to provide you the Downer services or to communicate with you about the Website or the services.

We employ industry-standard techniques to protect against unauthorized access of data about you that we store, including personal information.

We do not share personal information you have provided to us without your consent, unless:

Doing so is appropriate to carry out your own request
We believe it’s needed to enforce our legal agreements or that is legally required
We believe it’s needed to detect, prevent or address fraud, security or technical issues

Sharing of Data

We don’t share your personal information with third parties. Aggregated, anonymized data is periodically transmitted to external services to help us improve the Website and service.

We may allow third parties to provide analytics services. These third parties may use cookies, web beacons and other technologies to collect information about your use of the services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information.

We also use social buttons provided by services like LinkedIn and Facebook. Your use of these third-party services is entirely optional. We are not responsible for the privacy policies and/or practices of these third-party services, and you are responsible for reading and understanding those third-party services’ privacy policies.

Cookies

We may use cookies on our site to remember your preferences.

For more general information on cookies, please read our cookie policy below.

Opt-Out, Communication Preferences

You may modify your communication preferences and/or opt-out from specific communications at any time. Please specify and adjust your preferences.

Security

We take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. But, you should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, email sent to or from the Sites may not be secure.

About Children

The Website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information via the Website from visitors in this age group.

Changes to the Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used.

If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email.

Cookies

1.      Introduction

1.1    Our website uses cookies.
1.2    Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.

2.      Credit

2.1    This document was created using a template from Docular (http://seqlegal.com).

3.      About cookies

3.1    A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
3.2    Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
3.3    Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

4.      Cookies that we use

4.1    We use cookies for the following purposes:
(a)    authentication and status – we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website;
(b)    personalisation – we use cookies to store information about your preferences and to personalise our website for you
(c)    security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
(d)    analysis – we use cookies to help us to analyse the use and performance of our website and services using Google Analytics. and
(e)    cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

5.      Cookies used by our service providers

5.1    Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
5.2    We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google’s use of information by visiting http://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at http://policies.google.com/privacy.

6.      Managing cookies

6.1    Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a)    http://support.google.com/chrome/answer/95647 (Chrome);
(b)    http://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c)    http://help.opera.com/en/latest/security-and-privacy/ (Opera);
(d)    http://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies(Internet Explorer);
(e)    http://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and
(f)    http://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
6.2    Blocking all cookies will have a negative impact upon the usability of many websites.
6.3    If you block cookies, you will not be able to use all the features on our website.

7.      Cookie preferences

7.1    You can manage your preferences relating to the use of cookies on our website by clicking Cookie Settings in the cookie menu bar.

8.      Our details

8.1    This website is owned and operated by Downer Framing
8.2     We are registered in England and Wales under registration number GB11603798
and our registered office is at 5 Wainwright Close, Churchfields Industrial Estate, Saint Leonards-on-Sea, East Sussex TN38 9PP
8.3     Our principal place of business is at 5 Wainwright Close, Churchfields Industrial Estate, Saint Leonards-on-Sea, East Sussex TN38 9PP

8.4    You can contact us:
(a)    by post, to the postal address given above;
(b)    using our website contact for;
(c)    by telephone, on the contact number published on our website; or
(d)    by email, using the email address published on our website.